What our residents and their families say…
“Can’t speak highly enough of the Croft. My mum has recently transferred from hospital and everything about our experience as a family has been fabulous. All the staff we have met have been so kind, thoughtful, respectful of dignity and so caring. After experiencing many weeks in an acute hospital, I haven’t felt my mum is as safe and cared for in a long time. Happy to speak about why it has been such a good experience. The staff team looking after my mum deserve so much thanks for all they do”.
“I am writing to congratulate your Care Group for the excellent care your Heathermount home provided for my father during the last months of his life.
The staff at Heathermount lead by the manager Joanne made his time there as comfortable and as stimulating as it could possibly be.They really made it “Home from Home”.
I would not hesitate recommending the Care Group to anyone looking for a place for their parents/relatives when it becomes a struggle to keep them safe at home.
Many Thanks to All.”
“Thank you for the wonderful care you gave my Great Auntie. During the 3 years she lived at The Croft I cannot fault the kindness shown to her and her family. No matter how busy you were we were welcomed and always offered a drink and a biscuit. Continue your good work!”
“With many thanks for all the wonderful care and patience you have given Mum over the past three years. It has been truly appreciated.”
“Thank you so much for taking such good care of Dad over the last couple of years. I wish he could have stayed with you forever. I will keep in touch and let you know how he is getting on. All our love.”
“I want to thank you for all the kindness and care you have given me during my stay with you. There is a lovely safe and homely feeling here which goes a long way to the wellbeing of the residents. You are all such special, caring and dedicated staff and i’m almost “sorry” to be going home!”